You know, there are punishments, and then there are punishments, and even though this seems heavy-handed – I mean, all he allegedly did was complain three times about coffee - the customer in question should probably know better.
I mean, taking on Tim Horton's? Are you nuts, sir? That's like badmouthing hockey or spitting on a picture of the Queen – or Wayne Gretzky. It's just not done.
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